Privacy Policy
Last Updated: 12 February 2026 · Effective: 12 February 2026
1. Introduction
Oakpenny ("we", "our", "us") is committed to protecting the personal data of individuals who interact with our website, enquire about our programmes, and participate in our financial education sessions. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it under the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Policy applies to all personal data we collect through our website, contact forms, and programme enrolment processes.
2. Data Collection
What We Collect
- Full name and contact information (email address, phone number)
- Programme enquiry details and correspondence
- Payment information (processed via third-party payment providers)
- Website usage data collected via analytics cookies (with your consent)
How We Collect It
- Contact and enquiry forms on our website
- Programme enrolment processes
- Direct email and telephone correspondence
- Analytics and preference cookies (with your consent)
Legal Basis for Processing
We process personal data on the following bases: your consent (for marketing communications and optional cookies), the performance of a contract (for programme enrolment and delivery), and our legitimate interests (for responding to enquiries and improving our programmes).
Retention Periods
Enquiry records are retained for 12 months. Participant programme records are retained for 7 years for accounting and record-keeping purposes. After these periods, data is securely deleted.
3. Data Usage
We use your personal data to respond to enquiries, administer programme enrolment, deliver programme materials, process payments, and send relevant communications about our programmes. We do not sell your personal data to third parties.
Third-Party Sharing
- Payment processors (for transaction processing only)
- Analytics providers (where you have consented to analytics cookies)
- Service providers supporting our operations (subject to data processing agreements)
All third parties are required to handle your data in accordance with applicable data protection laws.
4. Data Protection
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data storage, access controls limited to authorised personnel, regular review of our data handling practices, and clear data breach notification procedures in line with PDPA requirements.
6. Your Rights
Under Singapore's PDPA, you have the right to access your personal data, request correction of inaccurate data, withdraw consent for data collection and use, and request the deletion of your data in certain circumstances. To exercise any of these rights, please contact us at privacy@oakpenncesy. We will respond within 30 days.
If you have concerns about how we have handled your data, you may contact the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. The presence of a link does not constitute endorsement.
8. Children's Privacy
Our programmes and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have done so, we will delete that data promptly. Please contact us if you believe we may have collected data from a minor.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. When we do, we will update the "Last Updated" date at the top of this page. Where changes are significant, we will take reasonable steps to notify affected individuals. Continued use of our website after updates constitutes acceptance of the revised Policy.
10. Contact
For any questions about this Privacy Policy or to exercise your data rights:
- Email: privacy@oakpenncesy
- Address: 138 Market Street, #25-01 CapitaGreen, Singapore 048946
- Phone: +65 6392 5847